"It’s a way to track customers if we lose them. “We make it a very big point that every Thursday morning, we meet at a restaurant or about an hour, from 7 or 8 o’clock every Thursday morning, and it’s a way for us to share a lot of information," says Capp.
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In addition to these bi-monthly meetings, Capp meets with a smaller group of three or four local Mac Tools distributors on a weekly basis.
Of course, our route manager tells us what’s coming up on sale and what we’re promoting. "It’s always good to get together with the guys that sell the same products that I do and have communication. His district has a meeting every 60 days, where about 10 distributors get together. "And also, to give the feedback on products, if they can help me out by talking one-on-one." Getting together with other distributorsĬapp also keeps in touch with his route manager and other Mac Tools distributors in the area.
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Whether it be just knowing how a tool works, or knowing how to promote it.
"The main reason I go to the tool fair is to get a breath of fresh air into my business, and also to spend as much time as I can with vendors for product knowledge. ( Read now: Dave Capp's route focuses on stops for a variety of businesses) Utilize industry resourcesĪlong with his knack for working with people, Capp has utilized his resources at trade shows to work with manufacturers to gain product information. I had a few phone calls, but I appreciate them checking up on me.” I was just there doing some computer work. I had two or three people call me, just to make sure I wasn’t broke down.” “I found out the other day that some of my customers do care about me, because I was sitting along the road somewhere. Or, I’d tell them a week before that I’m doing something different – they know when I’m coming, and they know when to look for me."Ĭapp has proof that his customers look for him to arrive on time, too. "Most people can set their watch for the time I’d come to the shops each week, unless I have a problem. He also sees value in being prompt for each shop visit. "But what I strive for is, I try to give people the best service I can by coming back every week, taking care of their little problems as opposed to big problems, and trying to deliver their product. I think in return, I’m very reliable in that aspect." “I never proclaim myself to be a good salesman," says Capp. "That was a really big learning experience because I never had to talk with people before.
"You have to know how to talk and treat people, and the main thing I’ve found is that you try to treat them the way you want to be treated."
“There’s not enough that can teach you for working with people," he says. In addition to the music distribution expertise, finetunes is also your perfect partner for video monetization (YouTube).Dave Capp, a Mac Tools from Walnut Bottom, Pa., is a 27-year veteran in the mobile tool business. Because he's been in the business for almost three decades, Capp has fine-tuned his operations, including money management and working with people. Tools like the Labeladmin or the valuable webbased services of PromoTool, Sales Master or Content Hub are supporting our partner's daily labeldriven work. Additionally, finetunes handles all its technical development and operations in-house, giving the company the ability to react fast, innovate and provide tailor made solutions for labels and distributors. finetunes’ global network of satellite offices in London, Paris and San Diego helps secure strategic, focused and truly co-ordinated international retail marketing for its releases. A leading distributor in the field of electronic music, finetunes also represents labels from across the musical spectrum: from jazz to reggae, pop to world music. The Hamburg-based distribution and digital solutions company distributes a high quality and focused roster of international independent record labels. Finetunes has been creating opportunities for independent labels in the digital music markets for more than ten years.
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